Tuesday, January 8, 2008

Tips for Relating Across Generations

The National Oceanographic and Atmospheric Association Office of Diversity did a White Paper, TIPS TO IMPROVE INTERACTION AMONG THE GENERATIONS. From this paper I have gleened some communication tips that address each generational group....quite helpful once the target audience for training has been determined.

Supportive Behaviors and Tips For Communicating with Traditionalists
  • By nature Traditionalists are private, the "silent generation". Don't expect members of this generation to share their thoughts immediately.
  • For the Traditionalist a educator's word is his/her bond, so it's important to focus on words rather than body language or inferences.
  • Face to face or written communication is preferred.
  • Don't waste their time, or let them feel as though their time is being wasted.

Supportive Behaviors & Tips For Communicating With Baby Boomers

  • Boomers are the "show me" generation, so your body language is important when communicating.
  • Speak in an open, direct style but avoid controlling language. Answer questions thoroughly and expect to be pressed for the details.
  • Present options to demonstrate flexibility in your thinking.

Supportive Behaviors & Tips for Communicating With Generation X

  • Use email as a primary communication tool.
  • Talk in short sound bites to keep their attention.
  • Ask them for their feedback and provide them with regular feedback.
  • Share information with them on a regular basis and strive to keep them in the loop.
  • Use an informal communication style.

Supportive Behaviors & Tips for Communicating With Generation Y (Nexters)

  • Use action words and challenge them at every opportunity.
  • They will resent it if you talk down to them.
  • They prefer email communication.
  • Seek their feedback constantly and provide them with regular feedback.
  • Use humor and create a fun learning environment. Don't take yourself too seriously.
  • Encourage them to take risks and break the rules so that they can explore new ways of learning.

Honolulu Community College is on Point

As most of you know, in our Internet driven world a lot of research in done online. As a rsult of searching the web for information for a course I am designing I happened to stumble upon Honolulu Community College's staff development resource page. While I have seen other university's staff development sites that are a little more snazzy, I think they did a pretty good job of applying K.I.S.S. in the layout. Its a gold mine of resources for faculty members. Check it out for yourself.
http://honolulu.hawaii.edu/intranet/committees/FacDevCom/guidebk/teachtip/teachtip.htm