Tips for Relating Across Generations

The National Oceanographic and Atmospheric Association Office of Diversity did a White Paper, TIPS TO IMPROVE INTERACTION AMONG THE GENERATIONS. From this paper I have gleened some communication tips that address each generational group....quite helpful once the target audience for training has been determined.

Supportive Behaviors and Tips For Communicating with Traditionalists

• By nature Traditionalists are private, the "silent generation". Don't expect members of this generation to share their thoughts immediately.
• For the Traditionalist a educator's word is his/her bond, so it's important to focus on words rather than body language or inferences.
• Face to face or written communication is preferred.
• Don't waste their time, or let them feel as though their time is being wasted.

Supportive Behaviors & Tips For Communicating With Baby Boomers

• Boomers are the "show me" generation, so your body language is important when communicating.
• Speak in an open, direct style but avoid controlling language. Answer questions thoroughly and expect to be pressed for the details.
• Present options to demonstrate flexibility in your thinking.

Supportive Behaviors & Tips for Communicating With Generation X

• Use email as a primary communication tool.
• Talk in short sound bites to keep their attention.
• Ask them for their feedback and provide them with regular feedback.
• Share information with them on a regular basis and strive to keep them in the loop.
• Use an informal communication style.

Supportive Behaviors & Tips for Communicating With Generation Y (Nexters)

• Use action words and challenge them at every opportunity.
• They will resent it if you talk down to them.
• They prefer email communication.
• Seek their feedback constantly and provide them with regular feedback.
• Use humor and create a fun learning environment. Don't take yourself too seriously.
• Encourage them to take risks and break the rules so that they can explore new ways of learning.